We offer a 14 day return policy. If you are not satisfied with your purchase for any reason, you may return it for a refund, however, a 20% restocking fee in the form of store credit will be applicable. Please remember to retain the original packaging until you are sure that you will be keeping the item. The item and packaging must be in brand new, resalable condition to be eligible for return. Items must be shipped securely in their original packaging, and you must contact us within 10 days of receiving your order. The customer is responsible for return shipping costs. Refunds will be issued less the cost of the original shipping and restocking fee (with the same method of payment as the original transaction) once the item is received in our shipping warehouse.
Custom build pieces are not returnable, and cannot be cancelled once fabrication has begun. If you desire to cancel an order, it is important that you contact us ASAP, as we may be able to cancel as long as the production process hasn’t begun. In the event of damage during shipping, refunds will be applied on a case-by-case basis (please refer to your pre-ship declaration to review buyer’s responsibility upon taking receipt of your delivery and noting damages on the bill of lading so that we can file an insurance claim). In the event you are unhappy with your custom creation, please contact us ASAP so that we can work with you to resolve any issues.
